: Panoramica: Main responsibilities include: - Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony - Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour - Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service - Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty - Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management - Playing an active role in replenishing stock according to company procedures and policies - Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy - Participating and supporting the team in stock takes as and when required - Attending and participating in all store meetings and training events as required ensuring good communication is maintained - Participating in, and representing Jimmy Choo during promotional events and activities - Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the outlet at all times - Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the outlet performance - Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase outlet performance and reach individual and outlet targets - Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company - Communicating all potential Health and Safety issues to the Store Manager and complies with Jimmy Choo Safety and Security procedures - Supporting the Store Manager and Assistant Manager in any back of house and administrative operations as requested - Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the outlet Responsabilità: Competencies and Experience Required: - Demonstrable success gained as a sales consultant within a luxury brand, especially in shoes or ready to wear - Excellent communication skills both written and verbal - Fluent English and Russian - Additional languages beneficial - Demonstrable sales skills - Knowledge and understanding of the luxury market, customer service and fashion - Successfully able to handle multiple demands and competing priorities - Seeks opportunities to be proactive and pre-empt client needs - Demonstrates respect and politeness and regularly exceeds customer expectations - Shows innovation and initiative in setting customer care standards Personal Attributes: - Enthusiastic, self-confident and self-motivated - Understand and represent the luxury lifestyle image of Jimmy Choo - Professionalism is maintained under all circumstances - Prepared to go the extra mile to achieve targets

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