**Guest Relations Specialist - Milan (Hospitality / Short-Term Rentals)** We are a fast-growing, tech-driven hospitality company operating in the short-term rental sector. We combine the comfort of a home with hotel-level service, powered by innovative technology and smart processes to deliver an exceptional guest experience. We are looking for a **Guest Relations Specialist** to join our Milan team and be the key point of contact for our guests throughout their stay. **Key Responsibilities**
- Ensure a seamless and high-quality guest experience from check-in to check-out
- Coordinate daily operations with housekeeping and maintenance teams
- Handle guest requests, issues, and feedback promptly and professionally
- Use internal systems and digital tools to manage bookings and operations **Requirements**: - Previous experience in hospitality, short-term rentals, or customer service
- Fluent in English (spoken and written); additional languages are a strong plus
- Comfortable using digital tools and platforms
- Strong communication and problem-solving skills
- Proactive, hands-on attitude and team spirit
- Domiciled in Milan (or very close proximity)



to ensure availability for on-site work and occasional evening support **What We Offer**
- Meal vouchers
- ATM public transport pass
- Gym membership
- Company laptop and mobile phone
- A dynamic, international, and tech-driven work environment
- Opportunity to grow within a fast-scaling company **Job Details**
- Location: Milan - city centre (on-site)
- Schedule: 5 days per week, including weekends and public holidays
- Shifts: 9:30 AM - 6:00 PM or 10:30 AM - 7:00 PM
- Occasional evening availability ( remote support) Pay: Up to €26,000.00 per year Application Question(s): - Are you currently based in Milan or nearby and available for on-site work?
- Are you available to work weekends, public holidays, and occasional evening shifts (remote support)?
- How many years of experience you have in short-term rentals?
- What is your level of English?
- Are you comfortable using digital tools, booking systems, and multiple platforms daily Work Location: In person

📌 Guest Relation Specialist (Milano)
🏢 Hospitality Industry
📍 Milano