ph3Customer Service Representative (gn) - Location: Milan/Italy /h3 pYour job at DKV Mobility?
As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment.
Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility.
We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment.
Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries.
True to our claim: You drive, we care.
Become part of our diverse, dedicated and unique team!
/p h3What you can expect /h3 pJoining our Customer Service Credit Risk Team, you will play a key role in supporting customer account management.
Specifically, you will be responsible for: /p ul liManaging all correspondence with our customers by telephone and e-mail with high quality assistance level /li liProcessing requests and complaints from customers (for example manage card blocking, pin generation, shipment tracking, limit exceeding) /li liMaintaining the quality of customer information in a CRM /li liMonitoring the payments flow /li liManaging bank account change SEPA mandate /li liPerforming the Cash Collection activity /li /ul h3What makes you stand out /h3 ul liBachelor's degree /li liPrevious customer service experience in a commercial service company (at least 2 years)



/li liFamiliar with payment monitoring and cash collection /li liFamiliar with MS office /li liExcellent communicative skills /li liStrong customer orientation /li liProactivity and high attention to details /li liGood team player /li liItalian fluency written and spoken (mandatory) /li liGood knowledge of the English language (B2 level) /li /ul pRegardless of age, gender, origin and sexual identity and orientation.
Severely disabled applicants will be given preference if equally qualified.
This position can be full-time or tempo parziale (min. 30h/week).
DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis.
Many of our employees work part-time or in flexible working models.
Please talk to us about the flexibility you need during the application process.
/p h3Why DKV Mobility?
Here are five good reasons... /h3 pAt DKV Mobility, we are team players - because we are only successful together!
#teamofteams /p pYou should feel welcome with us from the very beginning!
/p h3We've Been Growing For About 90 Years /h3 pHow we do it?
We keep adapting our products and business model to meet changing customer needs.
That's how we stay mobile and master every challenge the future holds.
/p pThere are also many other good reasons to work at DKV Mobility.
For example,



we offer you comprehensive company health management, parent-child offices (from ****) and support you in leasing your eBike through our partner Jobrad!
/p h3We attach great importance to work-life balance.
/h3 pWe stand for the compatibility of family and career!
That's why we offer flexible working hours and family-friendly working time models.
In addition, we rely on a balanced mix of on-site meetings and home office.
/p h3We support you in your development /h3 pWe offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team!
To further your personal development, we offer you access to a modern learning environment - independent of time and location.
This way you can also face the challenges of tomorrow!
/p h3We are committed to a net-zero future /h3 pAfter reaching our Green Pledge climate target in **** by reducing carbon emissions in our own business operations by 50.4% compared to the base year ****, we set ourselves ambitious net-zero climate targets.
The targets have been validated by the Science Based Targets initiative.
By ****, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a **** base year.
You want to take climate action?
Follow us on our road to net-zero.
/p h3We are a certified employer /h3 pOur employees trust us.
As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!
/p /p #J-*****-Ljbffr

📌 Customer Service Representative (Gn) - Location: Milan/Italy (Milano)
🏢 Dkv Mobility
📍 Milano