ppbHelp international ferry passenger and cargo transport operators turn complex business needs into effective software solutions.
/b /p h3About E-Dea /h3 pE-Dea develops mission-critical software for ferry and passenger transport operators.
Our platforms support booking, ticketing, pricing, customer management, port operations, check-in and payments, connecting the processes that keep transport services running.
/p pWe are looking for a bFunctional Product Analyst /b to join our bCustomer Service Unit /b, working with international customers on software implementation projects and continuous improvement.
/p h3Your Role /h3 pYou will combine deep product knowledge with business analysis and hands?on configuration to help customers make effective use of E-Dea's software.
/p pWorking directly with business users and operational teams, you will understand the need behind each request and identify the most appropriate solution: standard functionality, configuration, a product enhancement or a practical adjustment to the customer's process.
/p pYou will follow functional activities from discovery and solution definition through configuration, testing, training and customer acceptance, collaborating closely with Product Management, Software Development, QA and Customer Delivery teams.
/p h3What you will do /h3 ul libUnderstand customer operations: /b lead workshops to analyse business processes, gather requirements and clarify objectives, constraints and priorities.
/li libDefine functional solutions: /b assess requirements against product capabilities, identify gaps and recommend sustainable solutions that minimize unnecessary customization.
/li libDocument requirements clearly: /b produce functional specifications, process flows, business rules, user stories and acceptance criteria.
/li libConfigure the product:



/b translate approved requirements into application settings, business rules and workflows, documenting and validating configuration decisions.
/li libConnect customers and engineering teams: /b explain business needs to developers, clarify requirements during delivery and work with QA to verify the resulting functionality.
/li libSupport implementation and go-live: /b assist with functional testing, customer UAT, operational readiness and post-go-live stabilization.
/li libDemonstrate and teach: /b deliver product demonstrations, support pre-sales discussions and provide train?the?trainer sessions and knowledge transfer to customer key users.
/li libDrive continuous improvement: /b contribute functional expertise to the investigation of customer issues, distinguish configuration and process issues from software defects, and recommend workarounds or longer?term improvements.
/li /ul h3What you will bring /h3 ul liExperience as a bFunctional Analyst, Business Analyst or Functional Consultant /b working with complex enterprise software, either within a software company or through consulting and implementation projects.
/li liThe bability to develop an in-depth understanding of a configurable software product /b and apply it to different customer environments.
/li liExperience gathering and documenting requirements and translating them into practical functional solutions.
/li libHands?on experience with application configuration /b or functional implementation.
/li liConfidence in leading customer workshops,



bpresenting solutions and explaining options /b and trade?offs to business and technical audiences.
/li liA sound understanding of the software development lifecycle, including collaboration with developers and QA, acceptance testing and defect analysis.
/li liStrong analytical and organisational skills, with the ability to manage competing priorities and take ownership of functional deliverables.
/li libFluent written and spoken English and availability for international travel /b for workshops, implementation activities, demonstrations, training and go?live support.
/li /ul pYou should be comfortable constructively challenging an initial request, exploring the underlying business need and helping customers make informed decisions.
/p h3Experience that would be an advantage /h3 ul liReservation, ticketing, passenger transport, ferry operations, travel.
/li liMission?critical transactional platforms and international customer projects.
/li liFunctional understanding of APIs, integrations and data flows.
/li liFamiliarity with Jira, Confluence and Agile delivery practices.
/li liExperience spanning both software implementation and ongoing application support.
/li /ul h3Why join E-Dea /h3 ul liWork on software that directly supports the daily operations of international transport operators.
/li liBuild specialist expertise in a complex software product and the business processes it enables.
/li liCombine analysis, configuration and customer interaction in a role with direct involvement throughout delivery.
/li liCollaborate closely with product and engineering teams, contributing customer insight to the evolution of our solutions.
/li /ul h3International travel required /h3 paccording to project and customer needs.
/p /p #J-*****-Ljbffr

📌 Functional Product Analyst / Business Analyst - Enterprise Software (Napoli)
🏢 E-Dea Transport Technology
📍 Napoli