ppLuogo di lavoro: Roma /p h3Profilo /h3 h3Adecco Italia is currently recruiting, on behalf of a prestigious international banking institution based in Rome, a Member Service Representative to join its local team.
/h3 pThe successful candidate will be responsible for delivering a high-quality service experience, building strong and trusted relationships with customers and supporting them in identifying the banking and financial solutions that best meet their current and future needs.
/p pThe role combines bcustomer service, relationship management, banking operations and a commercial approach /b, within a highly professional and international environment.
/p h3Key Responsibilities /h3 ul liDeliver an outstanding customer experience at every interaction, providing prompt, professional and courteous assistance.
/li liBuild and strengthen relationships with customers, gaining a clear understanding of their financial needs through effective questioning and active listening.
/li liAct as a trusted advisor by presenting the features and benefits of banking products and services that best meet customers' current and future requirements.
/li liVerify customer eligibility, support the onboarding process and assist with the opening of new accounts.
/li liProcess and support applications related to banking and lending products and services.
/li liInvestigate and resolve issues concerning customer accounts and loans, ensuring timely follow-up and keeping customers informed throughout the process.
/li liRespond to telephone inquiries, requests and written correspondence in a professional and effective manner.
/li liMaintain the highest standards of confidentiality when handling customer and account information.
/li liEnsure compliance with applicable banking regulations, internal policies and procedures.
/li liMaintain awareness of anti-money laundering requirements and promptly identify and report any suspicious activity in accordance with established procedures.
/li liComplete all relevant compliance documentation and mandatory AML-related training.
/li liSupport administrative, clerical and reception activities contributing to the efficient operation of the Rome office.




/li liParticipate in customer presentations, service activities and internal training programmes.
/li liPerform additional responsibilities as required.
/li /ul h3Requirements /h3 ul liUniversity degree.
/li liAt least b2 years of professional experience within a bank, financial institution or similar financial services environment /b .
/li liPrevious experience with bretail banking products and services /b is highly desirable.
/li liKnowledge of regulations relating to banking accounts, financial services, confidentiality and lending, or a strong willingness to develop expertise in these areas.
/li liGood command of Microsoft Office and ability to quickly learn new applications and digital tools.
/li libFluency in both English and Italian, written and spoken, is essential.
/b /li /ul h3Responsabilità /h3 h3Key Responsibilities /h3 ulliDeliver an outstanding customer experience at every interaction, providing prompt, professional and courteous assistance.
/li /ul ulliBuild and strengthen relationships with customers, gaining a clear understanding of their financial needs through effective questioning and active listening.
/li /ul ulliAct as a trusted advisor by presenting the features and benefits of banking products and services that best meet customers' current and future requirements.
/li /ul ulliVerify customer eligibility, support the onboarding process and assist with the opening of new accounts.
/li /ul ulliProcess and support applications related to banking and lending products and services.
/li /ul ulliInvestigate and resolve issues concerning customer accounts and loans, ensuring timely follow-up and keeping customers informed throughout the process.
/li /ul ulliRespond to telephone inquiries, requests and written correspondence in a professional and effective manner.




/li /ul ulliMaintain the highest standards of confidentiality when handling customer and account information.
/li /ul ulliEnsure compliance with applicable banking regulations, internal policies and procedures.
/li /ul ulliMaintain awareness of anti-money laundering requirements and promptly identify and report any suspicious activity in accordance with established procedures.
/li /ul ulliComplete all relevant compliance documentation and mandatory AML-related training.
/li /ul ulliSupport administrative, clerical and reception activities contributing to the efficient operation of the Rome office.
/li /ul ulliParticipate in customer presentations, service activities and internal training programmes.
/li /ul ulliPerform additional responsibilities as required.
/li /ul h3Skill e Professionalità /h3 ul liStrong customer service and commercial orientation.
/li liExcellent interpersonal and communication skills.
/li liAbility to establish trusted and long-lasting customer relationships.
/li liStrong problem-solving skills and attention to detail.
/li liProfessionalism, tact and diplomacy.
/li liHigh level of confidentiality and discretion.
/li liAbility to work effectively in an international and multicultural environment.
/li liCultural awareness and sensitivity when interacting with customers and colleagues from different backgrounds.
/li /ul h3Benefit /h3 pAnnual salary range: € /p h3Informazioni Aggiuntive /h3 h3Work Environment /h3 ul libLocation: /b Rome /li libWorking model: /b On-site /li liStandard office environment /li /ul pThis is an excellent opportunity to join a prestigious and highly structured international banking environment , taking on a customer-facing role with a strong focus on relationship management, service excellence and financial solutions.
/p pI candidati, nel rispetto del D.lgs.
********, D.lgs ******** e D.lgs ********, sono invitati a leggere l'informativa sulla privacy consultabile sotto il form di richiesta dati della pagina di candidatura (Regolamento UE n. ********).
/p pAdecco Italia S.p.A. (Aut. Min. Prot. N.****-SG del ).
/p /p #J-*****-Ljbffr

📌 Member Service Representative (Lazio)
🏢 Adecco Italia
📍 Lazio