ppIn this role you will drive enterprise IT efficiency and resolve user incidents with urgency while supporting our cloud environment.
You'll manage the employee IT lifecycle, device enrollment, and access controls across Okta and Google Workspace.
You will govern core collaboration tools, monitor endpoints, and ensure multi-cloud availability.
You work at the intersection of customer service, security operations, and systems administration, making complex environments run smoothly and securely.
/pulliResolve employee IT requests quickly and maintain SLAs /liliCategorize and upscale incidents using ITSM frameworks /liliTroubleshoot Mac, Windows, and mobile device issues /liliOversee zero-touch hardware deployment and asset lifecycle with UEM tools like Iru /liliConfigure device compliance, baselines, and patch management /liliPerform remote lock, wipe, and containment for compromised assets /liliAdminister Slack, Zoom, and other SaaS apps (licensing, integrations, permissions) /liliMaintain conference room systems and provide AV support for events /liliHandle onboarding/offboarding and config changes across SaaS apps /liliMonitor endpoint health and respond to CrowdStrike alerts /liliManage user lifecycles, access control,



and security policies in Okta /liliConfigure SSO and MFA integrations; conduct access audits /liliSupport cloud environments (AWS, GCP, Azure); manage IAM roles and security groups /liliManage internal DNS records, domain configurations, and certificate renewals /liliMonitor and troubleshoot network connectivity and elevate major incidents /liliCreate technical documentation and employee self-service guides /lili3+ years in IT support, operations, or systems administration /liliHands-on administration with Okta, Google Workspace, Slack, Zoom /liliExperience managing Mac and Windows endpoints using MDM/UEM tools (Iru, Jamf, Intune) /liliFamiliarity with endpoint security tools like CrowdStrike or similar /liliStrong ITSM tool experience (Jira Service Management, ServiceNow, Freshservice) and SLAs /liliAbility to work quickly and prioritize in high-urgency situations /liliWorking knowledge of AWS, GCP, Azure and DNS management /liliclear communication /lilicross-functional collaboration /liliOkta administration /liliGoogle Workspace administration /liliSlack administration /li /ulpIT Operations Support pavia, lombardia, it /p /p #J-*****-Ljbffr

📌 It Operations Support (Bardi)
🏢 Kong
📍 Bardi