Associate Consultant - Customer Advocacy (Business Analyst)

Azienda : Keells Tipo Lavoro : Tempo pieno Italy

John Keells Information Technology (Pvt) Ltd (JKIT), a fully owned subsidiary of John Keells Holdings PLC, Sri Lanka's largest conglomerate listed on the Colombo Stock Exchange, is a global IT professional services leader, transforming enterprises with cutting-edge digital solutions.

JKIT is a 100% cloud-native solutions provider, offering end-to-end digital transformation solutions in collaboration with global Principals like Microsoft, SAP, and Salesforce. Driven by a Cloud-first, Mobile-first and AI-first strategy, JKIT empowers businesses with innovation, agility, growth, and state-of-the-art security.

The Associate Consultant – Customer Advocacy will be responsible for:

- Conducting business analysis to understand business processes, workflows, and requirements.
- Gathering, analyzing, and documenting functional and non-functional requirements.
- Facilitating stakeholder discussions, workshops, interviews, presentations, and solution demonstrations.
- Acting as a liaison between business users, technology teams, and external vendors to ensure clear communication and alignment.
- Supporting solution design, testing activities, validation, and User Acceptance Testing (UAT).




- Assisting in the preparation of business cases, feasibility studies, and post-implementation reviews.
- Supporting pre-sales activities including requirement gathering, solution demonstrations, effort estimations, and proposal preparation.

The ideal candidate should possess:

- A bachelor’s degree in business administration, Information Systems, or a related field.
- A minimum of 1 year of experience in business analysis or a similar role.
- Good understanding of requirement elicitation, business process modelling, SDLC, and Agile methodologies.
- Familiarity with requirements management tools and documentation standards.
- Strong analytical, problem-solving, communication, and stakeholder management skills.
- Ability to work independently and collaboratively within cross-functional teams.
- Strong attention to detail and commitment to delivering high-quality outcomes.

Informazioni sull'azienda

Keells

John Keells Group is Sri Lanka's premier Diversified Company, listed in the Colombo Stock Exchange, and a 150-year pillar of the Sri Lankan economy. John Keells Group is widely recognized as Sri Lanka's Most Respected Corporate Entity

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📌 Associate Consultant - Customer Advocacy (Business Analyst) (Italia)
🏢 John Keells Holdings
📍 Italia