OverviewAs a Digital & Omnichannel Marketing Specialist you will partner with the GM to shape and optimize the affiliate omnichannel engagement for Rare Diseases.
You'll orchestrate cross-functional plans across Marketing, Sales, Medical and CRM to deliver integrated customer journeys.
You will leverage insights and analytics to improve channel mix, content, and frequency, while promoting omnichannel capabilities and compliant practices.
This role offers shaping omnichannel strategies within a regional framework and direct impact on customer engagement outcomes.
ResponsabilitàDevelop and manage the local OmCE roadmap aligned with affiliate priorities and regional strategy, including budget recommendations
Identify and prioritize OmCE opportunities based on customer needs and business impact
Translate brand objectives into integrated customer engagement plans across channels
Lead design and optimization of customer journeys from insights and preferences
Coordinate orchestration of face-to-face, remote, digital, events and third-party engagements
Define audience, segmentation and content fit-for-purpose for relevant channels
Serve as affiliate point of contact for EMEA/Global OmCE with local insights and best practices
Lead local omnichannel campaigns and digital initiatives with cross-functional teams
Coordinate CRM-enabled engagement activities (email, webinars, HCP platforms) and leverage analytics to monitor performance




Ensure deployments adhere to EMEA frameworks while adapting to local needs
Translate business needs into clear requirements and proposals balancing experience, impact and feasibility
Collaborate with Marketing, Sales, Medical, MSL, CRM and IT to maintain a consistent approach
Facilitate cross-functional alignment on objectives, journeys and priorities
Embed omnichannel principles into account planning and customer interactions with field teams
Act as change agent for Customer Engagement transformation and train local teams on guidelines
Drive adoption of new OmCE capabilities, processes and platforms
Share best practices and ensure compliance with company policies and local regulations
Ensure compliance with corporate and local standards and regulations
Requisiti fondamentaliUniversity degree in Business, Marketing, Digital Marketing, Life Sciences, Pharmacy or related field
3–5 years of experience in pharmaceutical/biotech/healthcare sectors
Experience in omnichannel, multichannel, digital marketing, CRM and customer engagement
Experience delivering cross-functional digital or customer engagement initiatives
Good understanding of the local healthcare environment; Rare Diseases experience is a plus
Strong cross-functional collaboration and stakeholder management
Influence without direct authority
Excellent communication, facilitation and presentation skills
CRM
data analytics
KPIs

📌 Rare Diseases - Digital & Omnichannel Marketing Specialist (Bardi)
🏢 EUSA Pharma
📍 Bardi