Who is Tennant?
brLe informazioni riportate di seguito illustrano i requisiti del ruolo, l'esperienza richiesta ai candidati e le qualifiche associate.brTennant Company is a global leader in the field of professional cleaning equipment and solutions.brFor over 150 years, we have stood out for innovation and our commitment to developing sustainable technologies designed to meet our customers' needs.brOur goal is to actively contribute to a cleaner, safer, and healthier world through eco-friendly solutions that improve quality of life.brWith manufacturing plants, operational offices, and sales and service networks worldwide, joining Tennant means embarking on a career path full of opportunities — both locally and internationally.brJob SummarybrThe Technical Support Engineer is responsible for delivering high-quality post-sales technical support to customers and service partners, ensuring customer satisfaction and contributing to the continuous improvement of products and service processes.brThis role requires strong technical expertise, customer orientation, and problem-solving skills, acting as a key interface between customers, service networks, and internal functions such as RD, Quality, and Operations.brKey Responsibilities:brTechnical SupportbrProvide second-level technical support on IPC/Tennant products and solutions (diagnostics, troubleshooting, and issue resolution)brManage complex technical inquiries from customers, subsidiaries, and authorized service partnersbrSupport field service teams in resolving on-site technical issues (phone call, video call)brTicket Management Customer CarebrManage and monitor support requests through internal ticketing systemsbrEnsure timely responses and resolution in line with company SLAsbrMaintain clear, proactive,



and professional communication with customers and internal stakeholdersbrAnalysis Continuous ImprovementbrAnalyze recurring technical issues and failure trendsbrCollaborate with Quality and RD teams to identify root causes and implement corrective actionsbrContribute to product improvement and warranty cost reduction initiativesbrTraining DocumentationbrSupport the development and delivery of technical training (internal and external)brCreate and update technical documentation (instruction files, FAQs, technical bulletins)brShare best practices across the service networkbrCross-functional CollaborationbrInterface with Sales, Customer Service, and Operations teamsbrSupport new product launches from a technical perspectivebrParticipate in projects aimed at improving after-sales service performancebrRequired Qualifications:brDegree or technical diploma in Mechanical, Electrical, Mechatronics, or related fieldsbrPrevious experience in a similar role is recommended (aftersales, service, or technical support)brSolid knowledge of electromechanical, electrical systems and troubleshooting techniquesbrGood command of English, second language strongly recommendedbrExperience with CRM and ticketing systemsbrKey Competencies:brStrong customer focusbrAnalytical thinking and problem-solving skillsbrEffective communication and teamwork abilitiesbrProactive mindset and autonomybrAbility to prioritize and manage multiple tasksbrAvailability to travel independently in Italy and EMEA regionbrThe offer includes direct employment with the company on a permanent contract, with a gross annual salary ranging from €28,000 to €35,000.brThe indicated salary range reflects the expected compensation for the role and is defined based on objective criteria related to the job, including responsibilities, scope, and market benchmarks.
Placement within the range will depend on factors such as experience, qualifications, demonstrated capabilities, and internal equity.
In addition to base salary, employees may be eligible for a competitive benefits package and applicable incentive programs.
xjncmbx brIf you'd like to apply for this role, attach your CV and tell us why you would be a great fit for our team!

📌 Technical Support Engineer (Emilia-Romagna)
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📍 Emilia-Romagna