We are looking for a talented IT Technician to support two of our most iconic properties: Castello di Casole and Villa San Michele .

In a modern, tech-driven luxury environment, we believe that technology should be as seamless as our guest service. We aren’t just looking for someone to fix computers; we are looking for a proactive partner who can:

- Listen & Evaluate : Truly understand the needs of our team and translate them into technical reality.
- Advise & Innovate : Offer expert guidance to overcome daily business challenges.
- Deliver Excellence : Drive projects from initial concept to a successful, robust conclusion.

If you are a problem-solver who thrives on finding efficient, useful, and reliable IT solutions, you will find a perfect home with us.

The IT Technician's responsibilities include:

- Service Desk Management : Managing service desk activities and providing assistance for IT issues reported by users, both on-site and remotely, interfacing with vendors for resolution when necessary.
- Service Maintenance : Keeping services operational and, where necessary, restoring them or arranging for restoration by relevant companies in compliance with SLAs, acting as an interface between involved parties.
- User Management : Maintaining an updated and consistent list of users accessing information systems, performing monthly cross-checks of active employees against active user lists, and enabling or disabling accounts accordingly.
- Security & Compliance : Conducting monthly checks defined by management to ensure security levels and compliance with company policies.
- Asset Management : Installation and configuration of IT assets,



collaborating with the ICT team to manage standard changes and higher-level requests.
- Technical Support : Offering technical assistance to clients or groups as needed.

Requirements

- Education : A degree in Computer Science or a high school diploma with experience in the IT field.

- Technical Knowledge : Understanding of architectural and infrastructural concepts of the Microsoft Windows environment, Active Directory, and related services.
- Networking : Good knowledge of TCP/IP networking fundamentals.
- Language Skills : Good written and spoken English, with the ability to relate to and collaborate with colleagues from international offices.
- Soft Skills :
- Organizational skills and the ability to work independently while respecting deadlines set by the manager.
- Strong troubleshooting skills.
- Excellent relationship-building skills with technical referents and end-users.
- Strong problem-solving attitude.
- Good time and priority management.
- Spirit of innovation and creativity.
- As part of the LVMH LIFE360 program aimed at reducing LVMH's ecological impact, which includes a Green IT vertical, candidates should demonstrate a keen interest in environmental issues related to Green IT and be eager to be trained and to implement associated best practices.

Benefits

- Contract : Seasonal contract (2026 season)
- Development : Training and the "Discovering Belmond" program.

TheBelmond& LVMH Family

Castello di Casole & Villa San Micheleproudlybelongsto the LVMH Group and theBelmondcollection—a global network oficonichotels,trains, andrivercruisescreatingexceptionalexperiencesworldwide.JoiningBelmondmeansbecomingpart of an international familyunitedby passion,heritage, and a commitment toexcellence.

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📌 IT Technician, Castello di Casole & Villa San Michele, A Belmond Hotel (Casole d'Elsa)
🏢 Belmond Uk
📍 Casole d'Elsa