We’re Hiring: Customer Success Coordinator
Pronto/a a candidarsi? La preghiamo di leggere la descrizione almeno una volta prima di fare clic su "Candidati".

Location: Italy, Milan

Reporting to: Head of Customer Success Management

About the Role

We are looking for a Customer Success Coordinator to join Vaultica and support our Customer Success Management function.

In this role, you will play an important part in ensuring smooth customer operations by coordinating customer-related activities, following up on actions, maintaining accurate information and connecting teams across the organization.

Working closely with our Customer Success Managers and internal stakeholders, you will help ensure a consistent, responsive and high-quality customer experience while supporting the day-to-day execution of our customer commitments.

Key Responsibilities

-

- Support day-to-day customer service assurance activities and follow-up

- Coordinate customer queries, actions and operational topics with internal stakeholders

- Support the preparation and coordination of customer audits

- Assist Customer Success Managers with renewals, commercial administration and Lead-to-Cash activities

- Maintain accurate customer information and follow up activities in NetSuite and ServiceNow

- Prepare materials for monthly and quarterly customer review meetings

- Support customer satisfaction and pulse survey activities

- Monitor customer metrics,



operational inputs and potential SLA deviations

- Coordinate internal teams to support the resolution of incidents and service-related issues

- Support customer onboarding, handovers and account coordination

- Maintain customer documentation and prepare internal reports and status updates

- Contribute to continuous improvement of Customer Success processes and ways of working

What We’re Looking For

-

- Strong customer-facing communication skills

- A service-oriented and customer-centric mindset

- Excellent organizational skills and the ability to manage multiple priorities

- A proactive, structured and reliable way of working

- Strong written and verbal communication skills

- Ability to collaborate effectively within a matrix organization

- Good IT skills, including Microsoft Office and customer/CRM systems

- Experience with NetSuite and ServiceNow is an advantage

- Previous experience in customer support, coordination, operations or administrative functions is an advantage

- Understanding of customer success, service delivery and operational follow-up

- Fluent business English ; additional local languages are an advantage

Why Vaultica? xjncmbx

This is a great opportunity to join a growing international organization, work closely with customers and teams across the business, and contribute directly to how we deliver an excellent customer experience.

#J-18808-Ljbffr

📌 Customer Success Coordinator (Milano)
🏢 Vaultica Data Centers
📍 Milano