Job Description

In This Role, Your Responsibilities Will Be:
- Develop and execute regional Education Services business strategies that support sustained growth and profitability.
- Own and achieve revenue, bookings, margin, utilization, and customer engagement objectives for the assigned region.
- Identify new market opportunities, customer segments, and expansion strategies to increase adoption of training and certification programs.
- Drive pipeline development, forecasting activities, and performance reviews to ensure business objectives are met.
- Partner closely with Sales, Customer Success, and Business Unit teams to position Education Services as a strategic component of customer success initiatives.
- Support strategic account planning and collaborate on opportunities that drive training attachment and expansion revenue.
- Build trusted relationships with key customer stakeholders and executive decision-makers.
- Present compelling business cases, workforce development solutions, and value propositions to customer leadership teams.
- Lead commercial discussions,



contract negotiations, and enterprise training agreements.
- Develop, manage, and grow distributor relationships to expand market coverage and business performance.
- Establish business plans, performance metrics, and review processes for distributors and channel partners.
- Identify, recruit, onboard, and develop Authorized Training Partners across the region.
- Monitor ATP performance, quality standards, customer satisfaction, and business outcomes.
- Conduct partner business reviews, compliance assessments, and capability development activities.
- Influence cross-functional teams and stakeholders to support strategic business objectives.
- Provide market intelligence, customer insights, and business recommendations to leadership and partner organizations.
- Manage customer concerns effectively, ensuring positive outcomes while maintaining strong business relationships.
- Represent Education Serv

📌 Education Services Operations Specialist (Italia)
🏢 Emerson
📍 Italia