About the job At Lexroom , we set the bar for legal AI—clear, fast, and built for trust.
In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe .
Our mission is clear: make the law faster, clearer, and more reliable , giving lawyers, law firms, and companies the time and confidence to focus on what truly matters.
Today, Lexroom is a trusted partner , shaping the future of legal AI with discipline and purpose.
Why Lexroom ? Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe. Your work will directly influence how legal professionals operate—faster, clearer, and more efficiently.
At Lexroom, we leave buzzwords behind. Here, you'll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world.
Your Key Responsibilities Act as a trusted advisor for Lexroom's customers in Italy, as well as Germany, France or Bulgaria, managing support requests across chat, email, calls,



and proactively engaging with them to drive product adoption and satisfaction.
Own the full resolution flow: triage, prioritize and resolve tickets, run regular check-ins and feedback sessions , and escalate complex cases to the right internal team.
Act as the voice of the customer internally — feeding insights back to product and other teams to improve processes, reduce churn, and shape the roadmap.
What You'll Bring You are fluent in Italian and fluent in at least one of the following languages: German, Spanish, Bulgarian — native speaker preferred, C1/C2 welcome.
You have fluent English : you're comfortable reading documentation and understanding spoken English.
You have 0-2 year of experience in customer-facing roles (Customer Support, Customer Success, Sales, Operations, or similar).
You are familiar with sales or customer support tools (Intercom, Notion, etc.), and you pick up new tools quickly.
You're based in Milan or open to relocating (relocation

📌 Customer Care Specialist (Italia)
🏢 Altro
📍 Italia