To create a seamless and memorable start to every stay, we are looking for a Reservation Agent to join the iconic Hotel Hassler Roma.
With at least 2 years of Reservations experience in luxury hospitality , you will combine precision, discretion, and a genuine passion for guest service. From the first inquiry to post-stay follow-up, you will anticipate every need, deliver personalized experiences, and work closely with Sales to ensure each stay begins—and ends—exceptionally.

Key responsibilities: responsible for managing the entire reservation process, from the first guest contact to booking confirmation, ensuring a warm and personalised experience. Skilled in handling booking systems, preparing tailor-made offers, contracts and payments, while carefully managing guest preferences, special requests and additional services. Proactive in anticipating guests’ needs,



providing personalised recommendations and acting as a trusted point of contact throughout the booking process. Strong communication and problem-solving skills, with a focus on delivering high-quality service in line with luxury hospitality standards, including LHW/LQA criteria.

Fluent in Italian and English, with strong written communication and computer skills, including familiarity with Protel PMS. Previous experience in Reservations is considered a strong asset.

Send your CV to: [email protected] – Object: RESERVATION AGENT

This job advertisement is open to both male and female candidates (Law 903/77 – Legislative Decree no. CCNL Tourism H052; Full-Time or Tempo parziale; Fixed-term contract or permanent contract.

📌 Experienced Hotel Reservationist (Italia)
🏢 Hotel Hassler Roma
📍 Italia