At Bim.com , we connect the people who build with the products they build with. Are you ready to join this exciting journey as our newest Customer Excellence Manager?
Together with us, you will make a difference – both for our customers and the planet. Within the global Customer Excellence team we enjoy working closely together, sharing knowledge and supporting each other in a fast-paced, customer-driven environment. As our new Customer Excellence Manager, you will work hands-on with our customers to support their success on our platform through strong relationships, practical guidance, and close collaboration with internal teams.
Support and develop a portfolio of customers in the market, building strong, long-term relationships
Act as an advisor for the BIMobject platform, managing customer expectations, experience and value realisation as well as drive adoption and optimal use of the platform’s tools through guidance, insights and follow ups
Co-create customer marketing content such as case studies, campaigns and success stories
Proactively collaborate with Sales,



Marketing and Product to ensure customer success
Contribute to building scalable, repeatable ways of working and customer plays that enable us to support customers efficiently at scale
Play a key role in driving customer retention, engagement and long-term value
Are native in Italian and fully proficient in English
Have experience in customer success, account management or similar customer-facing roles
Communicate confidently and clearly with customers and internal stakeholders
Have a customer-centric mindset, a positive can-do attitude, and enjoy daily interaction with customers while taking ownership of their journey
Enjoy working in a collaborative, international team while owning your responsibilities
Thrive in a technical and data driven environment
Experience working with at-scale customer support and engagement
Experience in or around the construction industry
Interest or experience in marketing

📌 Head of Customer Service (Italia)
🏢 Bimobject
📍 Italia