Milan, IT Italy
Management
Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch. You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service. Functional, natural and down-to-earth, innovative, reliable and friendly.
As a General Manager, you will lead all aspects of the hotel, ensuring operational excellence, profitability, guest and team member experience, and brand compliance.
Act as the visible leader of the hotel, fostering a team and guest-centric culture of excellence and accountability throughout the hotel.
Directly responsible for the full management and performance of the hotel, ensuring operational efficiency, quality, and alignment with corporate objectives.




Oversee and support the full operation and profitability of the hotel.
Achieve the expected results in terms of the KPIs included in the Hotel Balanced Scorecard.
Anticipate business risks and opportunities, activating timely strategic and operational responses.
Identify and proactively raise opportunities for growth.
Manage and coordinate the implementation of the corporate policies and projects together with the correspondent central teams (CRM & Loyalty, Brand Strategy, PR & Communication, Quality, Sustainable Business, etc.).
Act as the primary relationship owner and first point of contact for the hotel owner, building long-term trust, aligning expectations, proactively managing communication, and addressing issues to protect performance and partnership value. Coordinating the strategies and actions, when needed, with the different central services areas that could be involved.
If required, representative when it comes to participation in local

📌 General manager: Director of Operations (Italia)
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📍 Italia