Job Description
Who are we?
At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
We are currently seeking a Senior Analyst - Manufacturing to join our dynamic team in Piove di Sacco (PD), Italy
The ERP Second Level Support (RUN) Senior Analyst is accountable for ensuring advanced functional support and deep root-cause analysis for complex issues escalated from Triage and Junior Analysts, acting as the subject-matter expert for Oracle EBS module related to manufacturing (mainly INV, MDM, WIP, MFG Configurator, Quality, MRP, ASCP, Project Manufacturing).
This role contributes to stable operations by driving effective resolution, implementing preventive measures,
and supporting continuous improvement of Oracle EBS processes. The Senior Analyst takes end-to-end ownership of complex tickets, designs and validates functional fixes and workarounds, and ensures structured ticket handover within the Follow-the-Sun model to deliver uninterrupted support coverage.
As a qualified first line of defense within the ERP Second Level Support team, this role partners with the Shift Manager, Domain Head, Junior Analysts, ERP Tech Factory, and ERP Product Specialists to ensure seamless escalation paths, high-quality resolution, and consistent service delivery aligned with the organization’s Run operating model. The role also includes coordinating and prioritizing activities across the analyst team to optimize resource utilization, balance workloads, and ensure consistent quality of service and deliverables.
What kind of work will you be doing?
Ticket Resolution & Backlo
📌 Senior Analyst (Italia)
🏢 Vertiv
📍 Italia