Position
The Senior Client Advisor drives individual sales performance while acting as a reference point for the team on the floor. Builds strong and long-term client relationships, contributing to store results through client development and consistent execution of Loro Piana standards. Supports team performance by sharing best practices and guiding less experienced colleagues acting as a key liaison with management to ensure service excellence.
The Senior Client Advisor drives individual sales performance while acting as a reference point for the team on the floor. Builds strong and long-term client relationships, contributing to store results through client development and consistent execution of Loro Piana standards. Supports team performance by sharing best practices and guiding less experienced colleagues acting as a key liaison with management to ensure service excellence.
Job Responsibilities
Client & Relationship Excellence
Manage the sales process according to Company standards, ensuring operational accuracy in transactions, product handling,



replenishment and store organization
Contribute to qualitative and quantitative store objectives through strong individual sales performance and active support to store KPIs
Act as a role model on the floor, supporting service consistency, operational execution and overall team performance
Client Relationship Building, Business & Operational Impact
Build and maintain strong and long-term client relationships, leveraging CRM tools and client insights to drive loyalty, repeat business and personalized engagement
Provide high-level customer service throughout the client journey, including after-sales support, complaint management with supervisor guidance and follow-up on client requests
Communicate relevant client information to the management team and proactively identify opportunities to strengthen client satisfaction and engagement over time
Actively seek opportunities to improve client experience, personal performanc

📌 Senior Client Advisor (Italia)
🏢 Altro
📍 Italia