We are looking for a Customer Service Advocate to join our Customer Service team in Milan.
Our Customer Serivce is a strategic point of contact between our brand partners and their customers, contributing to an outstanding customer journey across international e-commerce operations. In this role, you will combine customer care excellence with operational execution, collaborating with cross-functional teams to continuously improve processes, service quality, and customer satisfaction.
What you'll do: Deliver excellent multichannel customer support (email, phone, chat, and other channels), managing customer requests from resolution through the related back-office activities.
Take ownership of customer cases, ensuring timely, accurate, and effective resolutions while maintaining a high level of customer satisfaction.
Collaborate daily with brand partners, logistics providers, suppliers, and internal teams to ensure smooth order management and issue resolution.
Support logistics and order fulfillment processes, monitoring shipments, returns, refunds, and operational exceptions.




Identify recurring issues and proactively suggest improvements to customer service processes, policies, and workflows.
Contribute to service reporting and KPI monitoring, helping the team identify opportunities for continuous operational improvement.
Maintain accurate records and documentation within customer service platforms and internal systems.
What we're looking for: At least 1 year of experience in Customer Service, Customer Care, Back Office, or similar operational roles.
Strong customer-oriented mindset with excellent communication and relationship management skills.
Analytical and problem-solving approach, with the ability to prioritize and manage multiple activities simultaneously.
Proactive attitude and willingness to take ownership of issues until resolution.
Ability to work effectively in a fast-paced, dynamic, and international environment.
Collaborative mindset and ability to work

📌 Customer Service Advocates (Italia)
🏢 Altro
📍 Italia