Company Description
Constance Ephelia is a beautiful resort located on the island of Mahé in Seychelles, surrounded by stunning beaches and tropical nature. We offer a dynamic and supportive work environment where team spirit, personal growth, and service excellence come together. Join our passionate team and be part of a company that values people and creates memorable experiences every day.
Job Description
Constance Ephelia, a luxurious resort in the Seychelles, is seeking an Assistant Guest Relations Manager. This role is pivotal in ensuring exceptional guest experiences and maintaining the highest standards of customer service.
Ensure a warm welcome and fond farewell for all guests, creating memorable first and last impressions
Organise and manage special events, VIP arrivals, and personalised guest experiences tailored to individual preferences
Conduct regular guest satisfaction surveys and implement improvements based on feedback to enhance overall satisfaction
Train and mentor new team members in guest relations best practices and luxury hospitality standards




Maintain accurate guest records and preferences using hotel management software to enable personalised service delivery
Assist in developing and implementing strategies to enhance guest satisfaction and loyalty programmes
Handle guest complaints and concerns with professionalism, ensuring swift resolution and follow-up
Coordinate with other departments (housekeeping, food and beverage, concierge) to ensure seamless guest experiences
Manage guest communications, including correspondence, special requests, and pre-arrival information
Monitor and maintain service quality standards across all guest touchpoints
Support the coordination of concierge services and arrange bespoke experiences for guests
Job Qualifications
- - Bachelor's degree in Hospitality Management or related field
- Fluency in French, Italian, or Arabic, with excellent English communication skills (written and verbal)
- Minimum of 3 years' e

📌 Assistant Guest Relations Manager (Italia)
🏢 Altro
📍 Italia