Location Strategy: In-person office (Lisbon, Portugal)
Immediate start preferred
Hours: 40 hours weekly, 24/7 rotating 8-hour shifts
We are hiring customer-centric Italian speakers for our multicultural team in Lisbon. Serving as the primary contact for Italian clients, you will resolve user issues via phone, email, and live messaging. Client Engagement: Answer incoming Italian client inquiries across phone, email, and live chat channels with a courteous, professional tone.
Data Logging: Maintain accurate records of customer interactions, ticket progress, and solutions inside internal CRM systems.
Performance Goals: Consistently achieve team metrics, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).
Ongoing Development: Participate in regular training modules to keep up with product upgrades, internal policies, and daily procedures.
Language Proficiency: Fluent or C1/C2 level in Italian (oral and written); at least B2 level in English for internal workplace communication, instruction, and system use.
Flexibility:



Willingness to work a fully flexible, rotating 24/7 schedule.
Presence: Must work on-site at our Lisbon workspace.
Legal Status: EU/EEA citizenship, an EU passport, or an existing Portuguese work permit.
Option A: Local Offer (For Lisbon Residents)
Gross Monthly Base: €1,262.33 (paid across 12 months)
Self-sourced accommodation
Best Suited For: Local Lisbon residents or candidates managing their own living arrangement
Option B: Relocation Offer (For Candidates Moving to Lisbon)
Gross Monthly Base: €1,059.00 (paid across 12 months)
Housing Included: Private room in a shared corporate flat, with all core utility bills fully covered
Travel Assistance: Inbound flight cost reimbursement after completing the trial period, plus airport transfer service
Best Suited For: Candidates relocating to Lisbon from abroad

Perks & Benefits
Structured pathways toward leadership, quality analysis, or corporate training posi

📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon (Italia)
🏢 Ignite
📍 Italia