h2Senior Guest Experience Manager - Serravalle Scrivia /h2Salary: 70000strongDescrizione dell'azienda /strongpMcArthurGlen Group, Europes leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries. /pstrongDescrizione del lavoro /strongpstrongThe Role /strong /ppAt Serravalle Designer Outlet, we are looking for an exceptional strongSenior Guest Experience Manager /strong to elevate hospitality across the centre and make every visit feel welcoming, seamless and memorable. /ppYou will lead the full guest experience operationfrom Guest Services, the Guest Lounge, Clienteling and personal shopping to family attractions, shopping services and premium parkingsetting ambitious standards and ensuring they come to life every day. /ppLeading three direct reports, an in-house team of around 16 and approximately 25 partner colleagues, you will combine strategic thinking with visible operational leadership and help shape the future of Serravalles guest-facing spaces. /ppstrongWhat Youll Be Doing /strong /pulliDefine and deliver Serravalles guest experience plan, continually raising standards across the full guest journey. /liliLead, coach and develop the in-house team while holding outsourced partners accountable for quality and performance. /liliGuide premium services and personalised guest journeys that strengthen satisfaction, loyalty and commercial results. /liliUse guest feedback and KPIs to improve performance, resolve issues and identify new service opportunities. /liliOwn the Guest Experience budget, forecasting and cost control, balancing exceptional service with commercial value. /liliSource and manage suppliers, ensuring guest-facing areas are beautifully presented, maintained and operated to the highest standards. /liliPartner across Facilities, Tourism, Retail and luxury brands to deliver joined-up services and shape the redesign of key guest spaces.



/liliParticipate in the centre duty management rota and respond confidently to operational incidents. /li /ulpa strongJob Description /strong /a /pstrongQualifiche /strongpstrongTo Be Successful Youll Bring /strong /pulliSignificant leadership experience in luxury hospitality, ideally within a large hotel or resort group and across broad guest services, guest relations or operations. /liliA strong record of leading sizeable in-house teams and outsourced partners, raising standards and developing people. /liliExperience overseeing premium lounges, food-and-beverage environments and multiple guest amenities or leisure facilities. /liliCommercial acumen, including budgets, forecasting, cost control, supplier sourcing and contract management. /liliExperience opening, maintaining or redesigning guest-facing spaces, with the operational insight to influence effective design. /liliConfidence using guest feedback and KPIs to make sound decisions and drive improvement. /liliExcellent stakeholder skills and the ability to thrive in a complex, international organisation. /liliFluent Italian and English, with flexibility to work around centre trading requirements and join the duty management rota. /li /ulstrongInformazioni aggiuntive /strongullistrongCompetitive Salary Bonus: /strongEnjoy a competitive salary with a performance premio of up to 30%. /lilistrongWellbeing Allowance: /strongClaim towards yoga, gym equipment, or any activity that promotes your wellbeing. /lilistrongVolunteering Days: /strongBenefit from 2 paid volunteering days per year.



/lilistrongExclusive Discounts: /strongAccess special discounts at our Designer Outlets. /lilistrongFlexible Working: /strongHybrid working options where possible to accommodate your needs. /lilistrongInternational Exposure: /strongWork with colleagues across eight countries within a global organisation. /lilistrongLearning Development: /strongAccess LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities. /lilistrongValues-Based Culture: /strongThrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference. /lilistrongPositive Work Environment: /strongOver 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. /li /ulp#LI-KH1 /ppAt McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible. /ppEven if you are not sure you fit all the requirements for a particular role, wed still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future. /ppThe compensation offered will depend on demonstrated skills, experience, and location. We believe in transparency. Our pay ranges are based on market benchmarks and internal equity, ensuring equitable compensation for equivalent skill levels across roles. /ppWe're committed to creating an inclusive recruitment experience for everyone. If you need any adjustments or support during the application or interview process, please let us know. We're happy to work with you to ensure you can participate fully and showcase your skills and experience. Contact: /p

📌 Senior Guest Experience Manager - Serravalle Scrivia
🏢 McArthurGlen Designer Outlets
📍 Serravalle Scrivia