Amazon's Kindle Direct Publishing (KDP) is an independent self-publishing service launched in November 2007, concurrently with the first Amazon Kindle device that allows authors of any level to engage millions of readers that shop on Amazon. The KDP Customer Support Analyst will be the front-line interface between Amazon and publishers/content providers who use the KDP's self-publishing platform to publish, market, and sell their content in Amazon's Kindle store. The KDP Customer Support Analyst will work towards ensuring all the concerns from the publishers are duly attended. Kindle Direct Publishing offers a team environment that thrives on innovation and excellence, and our staff is talented, and passionate about creating an exceptional customer experience. If you want to work for a team who delights customers, solves problems, and is the face of our company, then the KDP Customer Support Analyst role is the job for you!Key job responsibilitiesProcess and respond to email, phone, and chat contacts received from KDP website usersDemonstrate clear and polite written and verbal communicationMaintain a positive and professional demeanor at all timesMeet or exceed all quality, productivity, and time management goals as set by management.Follow all site performance and behavior expectations as outlined by management.Demonstrate an appropriate sense of urgency for email response times and phone & chat service levelsFollow company policies and processes in order to process customer requests appropriatelyUse customer service tools and software to troubleshoot, provide an accurate response,



and create an exceptional customer experienceEscalate customer issues appropriately and in a timely mannerProactively communicate system & process issuesProactively strive to drive improvement to the internal and external processes to enhance the customer experienceContact appropriate teams as needed for systemic issuesDetail oriented and process focused. Must be able to follow processes and document research & interactions in clear and concise manner.Flexibility to work shifts including overnight and weekendsPreferred QualificationsAdditional computer skills certifications in web technologies are preferable.Experience in web-enabled software products or services is highly preferred.Should be able to understand a complex problem and respond to authors.Basic familiarity with web technologies and HTML is highly desirable.Analytical skills required. Must be able to understand problems that authors are facing, categorize, document, and decide when and to whom to escape them.Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.College graduates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.Jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.#J-18808-Ljbffr

📌 Kdp Support Analyst (Asti)
🏢 Amazon
📍 Asti