At Bim.com , we connect the people who build with the
products they build with. Are you ready to join this exciting
journey as our newest Customer Excellence Manager? Together with
us, you will make a difference – both for our customers and the
planet. We offer you the unique opportunity to be part of a small
team within a global company of 100+ employees. Within the global
Customer Excellence team we enjoy working closely together, sharing
knowledge and supporting each other in a fast-paced,
customer-driven environment. As our new Customer Excellence
Manager, you will work hands-on with our customers to support their
success on our platform through strong relationships, practical
guidance, and close collaboration with internal teams. In this role
you will… Support and develop a portfolio of customers in the
market, building strong, long-term relationships Act as an advisor
for the BIMobject platform, managing customer expectations,
experience and value realisation as well as drive adoption and
optimal use of the platform’s tools through guidance, insights and




follow ups Co-create customer marketing content such as case
studies, campaigns and success stories Proactively collaborate with
Sales, Marketing and Product to ensure customer success Contribute
to building scalable, repeatable ways of working and customer plays
that enable us to support customers efficiently at scale Play a key
role in driving customer retention, engagement and long-term value
We believe that you … Are native in Italian and fully proficient in
English Have experience in customer success, account management or
similar customer-facing roles Communicate confidently and clearly
with customers and internal stakeholders Are structured,
solution-oriented and comfortable prioritizing independently Have a
customer-centric mindset, a positive can-do attitude, and enjoy
daily interaction with customers while taking ownership of their
journey Enjoy working in a collaborative, international team while
ow

📌 Customer Excellence Manager (Lombardia)
🏢 Bim.com
📍 Lombardia