Major Incident Management Analyst

Salary: €75,040 - 112,560 yearly

Azienda: Ahold Delhaize

Tipo Lavoro: Tempo pieno

Italy

Descrizione Lavoro - Major Incident Management Analyst

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations are Salisbury, NC; Chicago, IL; Quincy, MA.

Applicants must be currently authorized to work in the United States on a full-time basis.

Key Responsibilities
- Lead the execution of best-in-class practices for the major incident management (MIM) response team.
- Ensure the quality and effectiveness of MIM processes, ensuring compliance with related procedures, data models,



policies, and technologies.
- Manage the rapid response for major incidents, ensuring proper execution across IT teams, vendors, and stakeholders.
- Oversee the communication lifecycle for major incidents, ensuring timely, accurate, and clear updates through appropriate channels. This includes communication with senior executives (e.g., CIO, CTO, SVP, VP).
- Collaborate with Executive Leadership to provide guidance and recommendations on major incident responses, as needed.
- Coordinate with Service Desk(s), Command Center, Service Delivery teams, suppliers, and Infrastructure/Application support teams for seamless execution of major incidents.
- Maintain adherence to ITIL standards, ensuring that governing, monitoring, and assessment processes are continuously followed.
- Proactively identify trends and potential issues in the environment, collaborating with IT functions to implement preventativ

📌 Major Incident Management Analyst (Italia)
🏢 Ahold Delhaize
📍 Italia