We’re looking for a Field Support IT Analyst in Reggio Emilia.

About the Role

The Field Support IT Analyst is single point of “ownership” for customer issues and should/must:

Responsibilities
- Work to provide local desktop and network support and act as a liaison among the stakeholders to understand the structure, policies, and operations of the organization, supplier, and customer, and to provide solutions that enable the organization to achieve its goals
- Be aware of and execute the Dana support processes and effectively utilize those processes and people within it to solve the issues for customers, without creating major disruption within the organization.
- Understands the priority and sensitivity of customer problems and assesses internal solution priorities effectively to maintain customer satisfaction
- Relate well to customers and understands the production environment.
- Communicate in a direct non-confrontational manner while maintaining good relationships and keep the customer fully informed of the status of any reported problems on a frequent basis.




- Actively seeks feedback from customers on ways to potentially improve the support process and relationships

Main Responsibilities
- Ownership for all IT activities at the facility (Involved and engaged)
- Serve as Single Point of Contact for the Plant Manager and Plant Staff relative to all aspects of IT, participate in all key meetings (Staff, Safety, Daily/Shift Huddle, Change Control, Program/Launch reviews)
- Serve as ambassador for the plant representing/escalating key IT requirements and issues to relevant IT support and process (Infrastructure, ERP, Manufacturing, etc.) to teams within IT
- In conjunction with central teams, maintain a technology roadmap/plan to track compliance to current standards relative to technology base and 5S organization principles; includes security, local data center, network components/cabinets, and peripherals
- Maintain and post the standard IT in-plant scorecard

📌 Information Technology Support Analyst (Reggio Emilia)
🏢 Dana
📍 Reggio Emilia