We're looking for a hands-on Sales Operations Manager to keep our commercial engine running as we scale from startup to enterprise-grade processes. You'll own Hub Spot day to day, turn pipeline data into forecasts leadership can act on, and make sure our subscription and usage-based revenue is tracked accurately from deal to invoice. This is an individual contributor role working closely with Sales, Marketing, Finance and Customer Success. Responsabilities: CRM ownership. Act as the day-to-day administrator of Hub Spot: pipelines, deal stages, properties, workflows, permissions and integrations. Keep the data clean and the system genuinely usable for reps. Reporting and forecasting. Participate in the weekly forecasting process: collect commitments, flag inconsistencies, and produce the numbers leadership reviews.
Pricing and billing operations. Support quoting and deal structuring across our Saa S pricing model, including subscription tiers and usage-based components. Revenue and consumption monitoring. Track customer consumption against contracted volumes.



Document how the sales process actually works: stage definitions, qualification criteria, approval paths, and handoffs between SDR, AE and Customer Success. Route discount and terms approvals, track where each deal sits in internal review. Onboard new reps onto the CRM and the sales process.
Run short training sessions when tools or workflows change, and make sure adoption sticks. 3–6+ years in Sales Operations, Revenue Operations or a comparable analytical commercial role, in B2 B Saa S. Experience supporting enterprise sales cycles: multi-stakeholder deals, procurement, security reviews, legal redlines. Hands-on Hub Spot administration: building workflows, custom properties, reports and dashboards without needing developer support. Certifications are a plus.
Working understanding of Saa S commercial models — ARR, net revenue retention, churn — and how subscription and usage-based pricing translate into quoting

📌 Director of Sales (Milano)
🏢 Trustfull
📍 Milano