To create a seamless and memorable start to every stay, we are looking for a Reservation Agent to join the iconic Hotel Hassler Roma.
With at least 2 years of Reservations experience in luxury hospitality, you will combine precision, discretion, and a genuine passion for guest service. From the first inquiry to post-stay follow-up, you will anticipate every need, deliver personalized experiences, and work closely with Sales to ensure each stay begins—and ends—exceptionally.
Key responsibilities: responsible for managing the entire reservation process, from the first guest contact to booking confirmation, ensuring a warm and personalised experience. Skilled in handling booking systems, preparing tailor-made offers, contracts and payments, while carefully managing guest preferences, special requests and additional services. Proactive in anticipating guests’ needs, providing personalised recommendations and acting as a trusted point of contact throughout the booking process. Strong communication and problem-solving skills,



with a focus on delivering high-quality service in line with luxury hospitality standards, including LHW/LQA criteria.
What we need from you: able to work closely with all operational departments to ensure a smooth and successful guest journey, while maintaining accuracy and efficiency in a fast-paced environment.
Fluent in Italian and English, with strong written communication and computer skills, including familiarity with Protel PMS. Previous experience in Reservations is considered a strong asset.
Send your CV to: – Object: RESERVATION AGENT
This job advertisement is open to both male and female candidates (Law 903/77 – Legislative Decree no. 198/2006).
All CVs will be used exclusively for the ongoing selection process (Article 111-bis of Legislative Decree 196/03).
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CCNL Tourism H052;

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📌 Reservation Agent (Ficarazzelli-bagni Italia)
🏢 Hotel Hassler Roma
📍 Ficarazzelli-bagni Italia