At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Sales Support Manager - Customer SupportThe Associate Project Manager will be responsible for internal and external customer care for modernization and parts factory orders (e.g. order requirements, tracking and reporting, technical, order assistance, payment-related assistance) and coordination of relevant functions to have complete case ownership in Electrification Services (ELSE) ensuring customer satisfaction.In this role you will ensure customer satisfaction through effective management of the production order cycle and post-delivery customer support. Our mission is to perform consistently and deliver value-added services to our customers with the highest level of quality exceeding customer expectations.The work model for the role is: Onsite in Florence, SC You will be mainly accountable for:Lead cross-functional project teams,
ensuring successful execution, resource optimization, budget management, and on-time delivery of customer orders.Manage project scope, contract requirements, risks, and opportunities while driving project plans that adapt to evolving customer needs.Serve as the primary liaison between sales, customers, and internal stakeholders, fostering strong communication and alignment throughout the project lifecycle.Oversee project governance from contract review through final customer acceptance and close-out, ensuring compliance with company policies, quality standards, and contractual obligations.Qualifications for the role: Bachelor’s degree with 2 years of experience, or associates with 4 years and HS with 6 years; or alternately a special combination of education and experience and/or demonstrated accomplishments in customer service. Strong knowledge of Microsoft programs, Excel, Word, Power Point,
📌 Associate Project Manager (Firenze)
🏢 ABB
📍 Firenze