Italian Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations in the Customer Support Services sector. We pride ourselves on our bespoke approach to global staffing, ensuring that every candidate finds a professional home that matches their ambition and skillset.
Job Overview
We are currently seeking a motivated professional for an Italian Speaking Solutions Consultant position in Bulgaria. This role is a fantastic opportunity to advance your career within the dynamic Customer Support Services industry, offering an ideal balance of professional development and a high quality of life in one of Europe's fastest-growing hubs for international business.
Key Responsibilities
- Deliver exceptional omnichannel support to Italian-speaking clients within the Customer Support Services sector.
- Analyze complex user inquiries and provide effective solutions to ensure high levels of customer satisfaction.




- Maintain accurate documentation of interactions in the company CRM to streamline future support resolutions.
- Act as a brand ambassador, representing our client’s values while solving technical or service-related challenges.
- Collaborate with international teams to optimize support processes and improve service quality standards.
- Achieve individual and team-based KPIs to qualify for monthly performance bonuses.
- Stay updated on product knowledge and service policies to provide accurate and relevant guidance to customers.

Requirements
- Native or fluent Italian (spoken and written).
- Valid EU passport (mandatory for this role).
- Previous experience in Customer Support Services or a similar client-facing environment is highly valued.
- Strong problem-solving mindset and excellent communication skills.
- Ability to work on-site in Sofia, Bulgaria, as part of a collaborative team.
- Passionate about pursuing internationa

📌 Italian Speaking Solutions Consultant (Napoli)
🏢 Mercier Consultancy Group
📍 Napoli