This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Operations – Multi-Branch Restaurants based in Italy.

This is a hands-on operational leadership role overseeing performance across a growing multi-location food-service business.
You will work directly with the CEO and lead managers across branches, focusing on execution, accountability, profitability, and scalable systems.
The role combines multi-site restaurant operations with sales growth, business development, and the creation of new service opportunities.
You will bring greater visibility to branch performance through dashboards, structured management routines, data, AI, and automation.
Success will depend on turning operational problems into clear plans, accountable ownership, measurable outcomes, and repeatable processes.
With delegated COO-level responsibility, the position offers significant autonomy and a path toward broader executive leadership as the business grows.

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Accountabilities:





• Lead and improve performance across multiple restaurant branches through Area Managers, Branch Managers, and shift leaders.

• Establish clear roles, operating standards, decision rights, escalation paths, audits, and daily and weekly management routines.

• Improve visibility into service, delivery, staffing, branch performance, revenue, costs, margins, and unit economics while holding managers accountable for results.

• Coach managers to take full ownership of their areas, strengthen leadership capabilities, and reduce unnecessary escalation to senior leadership.

• Own the online customer journey, including discovery, ordering, delivery, issue resolution, repeat purchasing, conversion, average order value, and customer retention.

• Develop pricing, promotions, bundles, and offers that support sales growth while protecting margins, and prepare budgets, forecasts, and performance plans.

• Identify opportunities to improve prof

📌 Head of Operations – Multi-Branch Restaurants (Italia)
🏢 Jobgether
📍 Italia