Work Flexibility: Hybrid

Order To Cash (OTC):
• Management of Sales Orders from customers placed with Stryker via all potential channels (including EDI, phone, mail, fax, etc.).
• Interface activities related to EDI based transactions (e.g. Order, Invoice, ASN) like ongoing maintenance and problem resolution
• Management of various Sales Order Types including consignment stock orders, custom made product orders, standard orders, pending orders, deferred purchase order (where applicable) and consume and replenish order flows.
• Ensure correct order entry, invoicing, replenishment, consignment inventory accuracy etc. while paying attention to the customer request date and manage the order entry process accurately.
• Clarification and follow-up of any variances during or after the completion of the OTC process with special attention on the credit notes or rebills generated by order entry errors.
• Management, transmission or uploading of electronic invoicing requirements and provide documentation if needed or requested by the customer.




• Performing consignment inventory investigations to ensure mistakes, inaccuracies and discrepancies are highlighted, addressed and resolved in a timely manner.
• Generation of Standard Sales Quotes (where applicable).

Customer Service / Customer Experience:
• Provide “Best in Class” Customer Service by managing large amounts of incoming orders and calls or contacts (e.g. emails).
• Identify and assess customers’ needs to achieve customer satisfaction and loyalty
• Resolve customer requirements by clarifying customer feedback and complaints; determining the cause of the concern; expediting correction or adjustment; following up to ensure resolution to the customer’s satisfaction per company procedures and standards.
• Guarantee daily usage of the CRM to log calls, tasks, activities and cases and all the other capabilities offered by the system. Monitor open tasks and cases; manage the case (customer service complaints) closure and foll

📌 Customer Service Representative (Roma)
🏢 Stryker
📍 Roma