Job Description

Job Summary

Accelerate the growth of Processing Services within the Ice Cream business by identifying and converting new opportunities while delivering high-quality technical support.

In this role, you will independently install and commission Tetra Pak equipment, execute preventive and corrective maintenance, and provide impactful customer training. You will troubleshoot complex issues with a structured approach, continuously optimize equipment performance, and build strong customer relationships, while also acting as a coach to support the development of fellow engineers.

This is a permanent role based in any of the following locations:

• Monza, Italy
• Rubiera, Italy

The job requires up to 60-70% travel of the time in Italy.

What You Will Do

Technical Service & Support Responsibilities

• Lead, plan, coordinate and execute preventive maintenance activities, ensuring compliance with the agreed scope of delivery.
• Execute installation, commissioning and performance validation for Capital Equipment installations at customer sites.




• Reinstate equipment/lines into production according to agreed service targets.
• Execute analysis, restore basic conditions or troubleshoot to resolve mechanical, electro-mechanical and automation issues, with Remote Support if needed.
• Conduct systematic root cause analysis to enable permanent resolution.
• Report and manage all discovered Technical Issues according to the QTIM process and escalate when needed.
• Perform production support and breakdown activities on customer sites.
• Execute installation of complex (Automation) upgrade kits according to procedures and reinstate lines into production according to agreed service targets.
• Conduct operator and maintenance-related customer training (on-site or remote).
• Act as lead engineer for Capital Equipment installations at customer sites.
• Ensure all work meets product quality and food safety standards; address any issues.
• Lead daily customer contact an

📌 Service Engineer (Monza)
🏢 Tetra Pak
📍 Monza