Position

Support the execution of in-store hospitality experience, ensuring a warm, elegant and seamless welcome for all clients. Contribute to client satisfaction and brand perception by delivering high-quality service and attention throughout the store journey.

Job Responsibilities

• Welcome and be the first point of contact for our clients at the store entrance;
• Support the Client Advisor Team by helping schedule their appointments and guest visits;
• Ensure the store is always in excellent conditions supervising relevant external suppliers, such as florists, catering and monitoring the supply of food & beverage;
• Lead by example, consistently embodying and promoting Loro Piana values in every interaction with guests, colleagues and partners;
• Maintain a high level of discretion when dealing with confidential or personal guest information;
• Build genuine relationships with guests and provide personalized service based on their preferences and expectations;
• Anticipate guest needs and proactively provide help, recommendations, and solutions;




• Maintain accurate records of guest preferences and relevant information to support personalized service;
• Assist with VIC arrivals, special celebrations, amenities, and bespoke arrangements;
• Provide information about the city, local attractions, restaurants, transportation, and other services;
• Identify opportunities to exceed guest expectations and create memorable moments;
• Support guest satisfaction and clientele initiatives;
• Ensure that all interactions reflect Loro Piana standards, values, and brand identity.

Profile

• Passion for excellence in the magic of curating special experiences and memories for our guests;
• Excellent interpersonal skills, empathy and communication skills;
• Cross cultural sensitivity, and guest service orientation;
• Effective Communication – Conveys information clearly and persuasively;
• Empathy & Guest-Centricity – Understands and responds to guest needs with warmth and dis

📌 Hospitality Specialist (Milano)
🏢 Loro Piana
📍 Milano