JOB PURPOSE
To provide effective communication and co-ordination for the administration and day-to-day control of allocated business within the customer service team. Managing our customer’s expectations and delivering customer satisfaction.

SPECIFIC RESPONSIBILITIES
Key Objectives
• Develop an effective working relationship with all of our relevant customer contacts.
• Manage internal and external expectation at all times with effective communication delivering customer satisfaction.
• Continually update and interpret customer needs, forecast and confirm orders to allow the business to effectively manage procurement and capacity planning to maximise commercial opportunity whilst accurately maintaining all aspects of order handling data management.
• Interpret and translate commercial requests and requirements with speed and accuracy.
• Manage stock rotation in line with customer agreements and the needs of the business.
• Resolve invoice queries in conjunction with the Accounts Team.
• Achieve customer delivery requirements in the most cost effective way.




• Support Sales Managers with business development and integration needs.

Account Management
• Review on daily basis your customers’ portfolio of on ongoing requirements against the business.
• Receive customer purchase orders and accurately enter orders into the ERP/business management system.
• Verify sales prices against approved price lists and contractual agreements before order confirmation.
• Liaise with the Sales Team regarding pricing discrepancies, quotations, special pricing requests and customer commercial conditions.
• Manage customer delivery requirements and coordinate delivery schedules with Production, Planning and Logistics teams to ensure on-time delivery.
• Coordinate the development and implementation of new artwork, graphics and packaging specifications in collaboration with customers, Sales, Design and Operations teams.
• Support the Sales Team by preparing customer reports, sales analysis

📌 Customer Service Specialist (Lainate)
🏢 Graphic Packaging International
📍 Lainate