Customer Success Manager - Renewals: Turn customer value into lasting growth.
Native Italian speaker (mandatory requirement).
Pillar was founded in 2025.
Today, we are 80+ people, serve 900+ customers, raised €12 million in 2026 , and are expanding internationally.
We are building the operating system for construction: helping contractors manage job sites, data, cash flow, and operations through technology, automation, and AI.
Our ambition? To power one in every three construction sites in Europe.
Our customer base is growing fast and our first major renewal waves are approaching.
We are building a proactive, commercial Customer Success motion from the ground up.
New products are creating new opportunities to grow with our customers.
You will help build our renewal, upsell, and churn-prevention playbook.
Your impact will be visible in retention, expansion, and customer trust.
The mission
Protect recurring revenue, expand customer value and prevent avoidable churn.
Own the commercial customer journey before renewal: understand

📌 Customer Success Manager (Milano)
🏢 Altro
📍 Milano