IT Support Specialist (2nd Line)
Azienda : Allegro
Tipo Lavoro : Tempo pieno
Italy
Location: Warszawa, Fabryka Norblina
Company: OpenNet.pl sp. z o.o.
About the job
OpenNet.pl is a provider of advanced technological solutions for the logistics industry and a member of the Allegro Group. Together, we develop and maintain the ecosystem of Allegro One Box green parcel lockers. We are not a traditional helpdesk—our team provides engineering and analytical support, ensuring process stability within a live business organism.
Your main responsibilities
- Project support: Collaborating on system implementations and optimizations at the intersection of IT and business—from incident analysis to the Hypercare phase.
- Coordination and communication: Effectively bridging the needs of business, operations, and development teams, while ensuring smooth information flow.
- Broad diagnostic perspective: Analyzing incidents with a focus on their impact on real business processes and operational continuity, rather than just the technical layer.
- Organization and prioritization:



Efficiently managing your tasks and priorities in an environment with dynamic, incoming requests.
- Advanced troubleshooting: Diagnosing process anomalies and API integration errors escalated from the 1st line.
- Database management: Utilizing intermediate to advanced SQL to debug database issues and perform log diagnostics.
- Collaboration within the Allegro Group: Acting as a technical partner for multiple teams—ranging from Business Operations and Hypercare to Product & Development.
- Automation and knowledge sharing: Creating technical standard operating procedures (runbooks) for the 1st line and optimizing the diagnostic workflow.

This job is for you if you have
- Business orientation: Ability to assess the impact of technical issues on business operations and accurately determine their criticality.
- Strong organizational skills: Self-reliance, flexibility, and the ability to balance day-to-day tasks with

📌 It Support Specialist (Italia)
🏢 ALLEGRO
📍 Italia