JOB DESCRIPTION:Primary FunctionAbbott AmbassadorThe Abbott Ambassador is responsible for managing and expanding existing accounts, managing and strengthening customer relationships, and improving account profitability.Key Responsibilities* Full revenue accountability, including forecasting and achievement of target performance.* Act as a trusted partner and advisor, serving as Abbott’s primary point of contact for customers.* Manage and drive account development, including key activities such as strategic account management and post-sales implementation processes.* Identify opportunities for new product and menu expansion and support sales activities.* Prepare and conduct regular business reviews with customers.* Manage routine renewals of core business accounts and negotiate long-term contracts.* Support the implementation of new tests.* Provide ongoing customer training and coaching as required.* Oversee the progress of cross-functional implementation teams (post-sales) together with the Project Manager.* Success in this role is measured through business profitability,
customer satisfaction score (NPS), contract renewal rate, and managed revenue.Education and Required Skills* Bachelor's degree or equivalent experience required. A degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, Medical Technology, Biology, Pharmacy, or Business is preferred.* 1 to 3 years of experience in the diagnostics industry, with a focus on managing and expanding existing accounts, strengthening customer relationships, and improving account profitability.* Proven success in a similar role, supported by management references and customer testimonials.* Demonstrated ability to engage effectively with customers, including senior management and key stakeholders.* Strong product and industry knowledge.* Solid understanding of customer decision-making processes and stakeholder dynamics.* Strong solution-selling and relationship-building skills.* Excellent communic
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