As part of the Quality team at Poltrona Frau in Motion, the position contributes to the delivery of unique and highly sophisticated interior solutions for luxury automobiles, premium-class airline cabins, and yachts.
The position reports to the Customer Quality Manager.
Main activities
- Participating in the development team's APQP activities for assigned projects, communicating customer requirements to the project team, suppliers, and production
- Managing issues related to projects in the launch phase
- Coordinating metrology activities (3D scanning and/or measurements using checking fixtures) for products being launched
- Ensuring the accuracy and completeness of PPAP documentation for customers and supporting the SQE function in monitoring supplier PPAP
- Coordinating customer visits and audits
- Monitoring metrics related to customer quality performance (PPM), external cost of poor quality, and the status of customer-specific improvement plans
- Monitoring and managing OEM customer portals
- Liaise with key clients to manage action plans and coordinate the departments involved in implementing corrective actions in accordance with Gantt chart timelines
- Support the Engineering department in drafting and updating PFMEAs
- Develop process control plans based on PFMEA inputs
- Manage customer claims, conduct problem-solving activities, and compile 8D reports, communicating customer feedback both internally and to suppliers
- Prepare Quality Books for individual projects during the launch phase, in collaboration with the Process Quality, Engineering, and R&D; departments
Education & experience
- Degree in Mechanical or Management Engineering
- Experience in Quality and in dealing with automotive industry clients (preferred)
- Fluent English
Technical & soft skills
- Knowledge of UNI EN ISO 9001:2015 and IATF 16949:2016 standards
- Statistical techniques and Statistical Process Control (SPC) methods
- Measurement System Analysis (MSA) methodologies
- Ability to int
📌 Junior Customer Quality Engineer (Tolentino)
🏢 Poltrona Frau | In Motion
📍 Tolentino
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