Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit
Main duties and responsibilities
- Customer care: Provide consistent and exceptional standard of customer service
- Go the “extra mile” to guarantee excellent customer experience to VIP customers
- Provide a warm welcome to the guests and lead them to their seats
- Provide full assistance: explain procedures, be proactive in answering questions, anticipate needs
- Mitigate conflicts with the travellers, contributing to the best customer satisfaction

Commercial
- Deliver quality and consistent service by identify customers’ needs and working on client relationships and promotional services
- Approach globe shoppers to understand their potential interests and needs, retain customer loyalty by giving appropriate and personalized advice on GB Merchant’s products




- Be creative in proposing the visit to the GB Merchant’s stores
- Contribute to the development of our business by identifying opportunities and being proactive
- Achieve Business Project goals while raising GB awareness
- Focus on results to fulfil Merchant’s expectations and pursue targets

Refund
- Refunding Global Blue Tax Free Cheques in compliance with the appropriate country rules or the guidelines given by Global Blue
- Perform the refund in the most correct and satisfactory way (quick and precisely)
- Money handling and cash responsibility
- Support the tourist providing relative information

Reporting and collaboration
- Line Manager Marketing Sales Manager Partner Relationships & Marketing Manager Merchants Sales Manager Key Account Manager Sales Organization Business Support Refund Organization

Background and Education
- Retail or service industry experience
- Fluent in English (written & spoken) is

📌 Associate Lounge Assistant (Roma)
🏢 956 IT11 Global Blue Italia
📍 Roma