- Translate service and process needs into clear functional and technical solution requirements
- Own and coordinate strategic initiatives related to Salesforce and connected service systems
- Support process mapping and performance measurement, aligning on metrics and working with service teams
- Drive Salesforce capabilities with Service, IT and external partners, including flows and automations
- Coordinate integrations, data flows and dependencies across the service system landscape
- Ensure solutions are scalable, maintainable and aligned with future service processes and architecture
- Identify and solve opportunities for improvement within the organization
- Manage priorities, dependencies, implementation progress and key stakeholders across assigned initiatives
Your Responsabilities
- Translate service and process needs into clear functional and technical solution requirements
- Own and coordinate strategic initiatives related to Salesforce and connected service systems
- Support process mapping and performance measurement,
aligning on metrics and working with service teams
- Drive Salesforce capabilities with Service, IT and external partners, including flows and automations
- Coordinate integrations, data flows and dependencies across the service system landscape
- Ensure solutions are scalable, maintainable and aligned with future service processes and architecture
- Identify and solve opportunities for improvement within the organization
- Manage priorities, dependencies, implementation progress and key stakeholders across assigned initiatives
Your Qualifications & Skills
- Degree in Information Systems, Engineering, Business or similar
- Previous professional experience with enterprise applications, with focus on process improvement
- Strong understanding of Salesforce configuration, data models, workflow automation and integrations capabilities
- Experience with translating business requirements into functional and technical requirements
- Good under
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