Customer Service Representative (gn) - Location: Milan/Italy

Continui a leggere per comprendere appieno cosa richiede questo lavoro in termini di competenze ed esperienza. Se il suo profilo è in linea, invii la sua candidatura.
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team

What you can expect
Joining our Customer Service Credit & Risk Team, you will play a key role in supporting customer account management. Specifically, you will be responsible for:

-




- Managing all correspondence with our customers by telephone and e-mail with high quality assistance level
- Processing requests and complaints from customers (for example manage card blocking, pin generation, shipment tracking, limit exceeding)
- Maintaining the quality of customer information in a CRM
- Monitoring the payments flow
- Managing bank account change & SEPA mandate
- Performing the Cash Collection activity

What makes you stand out

-
- Bachelor's degree
- Previous customer service experience in a commercial service company (at least 2 years)
- Familiar with payment monitoring and cash collection
- Familiar with MS office
- Excellent communicative skills
- Strong customer orientation
- Proactivity and high attention to details
- Good team player
- Italian fluency written and spoken (mandatory)
- Good knowledge of the English language (B2 level)

Regardless of age, gender, origin and sexual identity and orientation. Severely disable

📌 Customer Service Representative (Milano)
🏢 Dkv Mobility
📍 Milano