Freight Forwarding Operations Manager_Relocation to India

Location: Florence, Italy (HQ Onboarding) Mumbai, India (Relocation)
Department: Global Operations & Supply Chain
Reporting To: Director of Operations, India
Contract Type: Full-time, Multiyear International Assignment (Renewable)

About the Role
The role of Operations Manager will oversee local and international freight execution. Following a structured onboarding period at our Global HQ in Florence, Italy, you will relocate to Mumbai to lead end-to-end Air & Ocean import/export operations, optimize logistics workflows, and manage local operational teams.

Key Responsibilities
- Operational Leadership: Oversee daily Ocean & Air freight movements, ensuring high service levels, optimal transit times, and flawless execution from origin to destination.
- Carrier & Vendor Management: Negotiate operational terms, allocate volume across ocean liners and airlines, and audit performance against service-level agreements (SLAs) with drayage, customs, and warehousing partners.
- Process Standardization & Compliance:



Implement local SOPs, enforce strict compliance with international transport regulations, customs requirements, and Incoterms 2020.
- Escalation & Exception Management: Serve as the senior point of escalation to resolve supply chain disruptions, port congestion, routing issues, and operational bottlenecks.
- Performance Metrics & Systems: Track operational KPIs (file profitability, dwell time, carrier compliance) and maintain absolute data integrity within the TMS platform.

Onboarding & Relocation Structure
- Phase 1: HQ Integration (Months 1–3 | Florence, Italy)

Immersive training on company operational systems, global control tower frameworks, standard operating procedures, and cross-functional alignment.
- Phase 2: Operational Deployment (Month 4 Onward | Mumbai, India)

Relocate to Mumbai to take direct control of local logistics operations, manage ground teams, and drive operational efficiency.

Cand

📌 Freight Forwarding Operations Manager – Relocation to India (Pavia)
🏢 Savino Del Bene
📍 Pavia