Our partner is looking for a Customer Growth Specialist based in Italy. The Customer Growth Specialist will own retention and expansion for an assigned segment of smaller video businesses.
You will be accountable for the revenue that stays within your customer cohort and the opportunities to grow it.
Rather than managing a traditional 1:1 customer portfolio, you will design coaching programs that can support customers at scale.
You will use customer data to identify businesses at risk, understand growth barriers, and determine which interventions can make a measurable difference.
Your coaching will cover practical growth decisions including pricing, packaging, positioning, offers, email strategy, funnels, and retention.
As the first person in this role, you will build the playbooks, programs, and operating model that can eventually scale across the segment.
The role combines customer coaching, data analysis, facilitation, experimentation, and commercial ownership in a remote global environment.
Own gross revenue retention and expansion for an assigned customer segment,



with primary accountability for revenue retention and secondary responsibility for growth.
Identify recurring reasons why businesses in the cohort struggle or stall and develop scalable coaching approaches that address those challenges.
Design and deliver group coaching sessions, cohort programs, workshops, office hours, webinars, and asynchronous coaching experiences.
Advise customers on revenue-driving decisions such as pricing, packaging, positioning, offer design, email and funnel strategy, and retention mechanics.
Monitor customer data and cohort behavior to identify accounts showing signs of risk before they churn.
Analyze retention curves, funnel performance, and customer behavior to determine which coaching interventions are producing meaningful results.
Build repeatable playbooks, coaching formats, and processes that can become the foundation for scaling customer growth programs.
Share custom

📌 Customer Service Representative（English-Remote） (Firenze)
🏢 Jobgether
📍 Firenze