Operations & Bookings Supervisor

What About Tours — Rome (Partly Remote Position, Full-Time)

Location: Rome, 80% Remote (20% weekly on-site coordination in Rome) Schedule: Full-time, 5 days/week, split shift 9:30-14:30, 17:00-20:00. Long-term agreement with career growth opportunities. Training: 1-month onboarding & operational training provided (on-site)

About What About Tours

What About Tours is one of Rome’s fastest-growing tour operators, offering original, creative, and top-rated walking experiences. With thousands of 5-star reviews and a strong presence across major booking platforms, we are expanding our team to support our growth and maintain our exceptional service standards. We are a team of highly motivated and creative guides, travel experts, and history buffs eager to show the best of Rome in an unprecedented way, and we’d love you to become a part of our team.

Position Overview

We are seeking a highly organized, motivated, and detail-oriented Operations & Bookings Supervisor to manage the day-to-day operations of our tours.This role is essential to ensuring smooth logistics, excellent communication with both clients and guides, and consistent delivery of high-quality experiences.

You will work closely with the CEO and guide team, coordinating schedules, monitoring bookings, handling customer needs, and maintaining operational efficiency.

Key ResponsibilitiesBooking Management

- Daily monitoring of bookings across all platforms (website, OTA partners, internal systems)
- Managing tour capacity, last-minute changes, cancellations, and updates
- Slot closure based on availability/attendance, and booking rescheduling

Guide Coordination

- Assigning guides to daily tours based on availability
- Monitoring guide schedules and resolving conflicts
- Ensuring guides receive timely updates, instructions, and briefing materials

Customer Service





- Responding to client inquiries via email, WhatsApp, and phone
- Handling urgent issues, last-minute requests, and operational questions
- Providing clear and friendly support aimed at maintaining excellent customer satisfaction

Quality Control

- Monitoring tour performance, attendance, and customer feedback
- Reporting issues or improvement areas
- Following up with guides on quality standards

Scheduling & Reporting

- Creating monthly schedules for the guide team
- Preparing and analyzing operational reports (attendance, performance, operational issues, complaints)
- Assisting with administrative tasks as needed

RequirementsProfessional Qualifications

- Experience in tourism, hospitality, operations, or customer service (preferred)
- Previous experience in tour operations is a strong advantage
- Excellent written and spoken English
- Spanish is highly preferred
- Proficiency in Excel, Google Sheets, PowerPoint, Outlook, and basic tech tools

Skills & Competencies

- Very strong organizational and multitasking skills
- High attention to detail
- Proactive, reliable, and solution-oriented
- Professional communication style
- Ability to work independently in a remote environment
- Ability to work in a team
- Motivated to grow with the company and take on more responsibility

What We Offer

- Competitive salary
- 80% remote work flexibility
- 1-month training & full operational support
- A dynamic role with career advancement opportunities
- Working in a creative, friendly, and fast-growing tourism company
- Opportunity to be part of innovative projects and new tour launches

Contratto di lavoro: Tempo pieno

Retribuzione: €18.000,00 - €36.000,00 all'anno

Benefit:

- Cellulare aziendale
- Lavoro da casa
- Orario flessibile
- Supporto allo crescita professionale

Lingua:

- Inglese (Obbligatorio)

Sede di lavoro: Ibrido/da remoto (00185 Roma)

📌 Operations Supervisor (Roma)
🏢 What About Tours
📍 Roma