h3Job Purpose /h3 pWe are seeking an experienced Customer Data Identity Technical Senior Lead to drive the technical evolution of the Customer Master Data Management and Identity platform and lead the internal technical delivery team.
/p pThe Customer Data Identity Technical Senior Lead is accountable for translating business and product priorities into scalable, secure and maintainable technical solutions.
The role defines and governs solution architecture across customer identity, master data management, data platforms, APIs and enterprise integrations, ensuring alignment with the Customer Data Identity target architecture and enterprise technology standards.
/p pWorking closely with Customer Data Identity, CRM, data analytics, enterprise architecture, security, infrastructure and delivery partners, the Technical Lead provides end-to-end technical direction from solution design through implementation and production release.
The role leads the internal delivery team, coordinates external vendors and supports reliable platform operations, while balancing business value, delivery speed, cost, quality and long-term maintainability.
/p pThe role is based in Naples and requires occasional travel to Geneva (CH) and other companies or partner locations as needed.
/p h3Key Accountabilities /h3 ul liOwn the technical direction and evolution of the Customer Data Identity platform, maintaining a coherent target architecture and a pragmatic technology roadmap aligned with business and product priorities; /li liLead, coach and coordinate the internal technical delivery team in Naples, setting engineering priorities, allocating work, removing blockers and promoting consistent delivery practices; /li liDesign, review and approve end-to-end solution architectures for projects and change requests, covering customer data models, MDM, data platforms, APIs, event and batch integrations, security and operational requirements; /li liAct as the technical design authority for Customer Data Identity, ensuring solutions comply with enterprise architecture, security, privacy, data governance, integration and non-functional standards before implementation and release; /li liTranslate functional requirements into solution options and technical designs, clearly documenting decisions, assumptions, dependencies, trade-offs and risks for technical and business stakeholders; /li liGovern technical delivery across internal teams and external vendors, challenging design and implementation choices, validating estimates and deliverables,



and approving technical documentation and release readiness; /li liEnsure engineering quality through architecture reviews, code and configuration quality controls, testing, performance validation, observability, deployment standards and production acceptance criteria; /li liDrive platform scalability, resilience and maintainability, including the systematic management of technical debt, obsolescence, performance bottlenecks and architectural risks; /li liProvide senior technical leadership for production incidents and root cause analysis, coordinating internal teams and Application Management partners and ensuring corrective and preventive actions are implemented.
/li /ul h3Qualifications /h3 ul liMaster's degree in Computer Science, Information Technology, Engineering, or equivalent professional experience; /li liMinimum 10 years of experience in software engineering, solution architecture or technical delivery within complex enterprise data and integration environments, including experience in a technical leadership role; /li liProven experience designing and governing customer data, MDM, identity resolution or customer data platform solutions; hands-on knowledge of Informatica Cloud MDM or a comparable enterprise MDM platform is strongly preferred; /li liStrong solution architecture expertise across data platforms, cloud services, Lakehouse/Data Warehouse architectures, APIs and integration patterns, with proven ability to design, review and govern technical solutions and architecture documentation; /li liPractical experience with Microsoft Azure data services, including Microsoft Fabric and Azure Data Factory, or equivalent cloud data and orchestration technologies; /li liProven experience leading multidisciplinary technical teams and coordinating internal and external stakeholders, with strong communication skills and the ability to articulate technical decisions, trade-offs and risks to both technical and business audiences; /li liStrong understanding of software engineering quality, CI/CD, testing, security by design, observability, performance,



resilience and production-readiness controls; /li liFluent in English and Italian; /li liExperience working in Agile delivery environments, ideally within a SAFe (Scaled Agile Framework) model.
/li /ul h3NICE TO HAVE /h3 ul liKnowledge of Salesforce CRM and its customer, integration and data model patterns; /li liKnowledge of Adobe Experience Platform, Adobe Real-Time CDP or comparable customer engagement platforms; /li liExperience with Couchbase or other NoSQL database technologies and high-volume, low-latency customer data use cases; /li liExperience contributing to technology roadmaps, platform modernisation, vendor assessments or RFI/RFP technical evaluations; /li liExposure to the travel, hospitality, cruise or leisure industry; /li liExperience with AI-enabled tools or solutions, including practical understanding of how artificial intelligence can support data management, automation, engineering productivity or customer data use cases.
/li /ul h3VISA Requirements /h3 pRight to work in Italy.
/p h3What we offer /h3 pIn compliance with the applicable pay transparency legislation, the following information is provided regarding the initial compensation foreseen for the position.
/p h3Contract /h3 ul liType of contract: Permanent /li liHybrid working model: 2 days per week remotely /li liApplicable Collective Labour Agreement (CCNL): "Addetti agli uffici ed ai terminals delle società di navigazione che esercitano l'armamento privato" – sez.
personale di terra /li liGross annual salary (RAL): between €****** – €****** gross per year, paid over 14 monthly installments /li liMeal vouchers: worth €8 per on-site working day /li /ul pThe offer in terms of salary will be determined based on the candidate's professional experience, technical competencies, and the level of autonomy and responsibility assigned to the role.
/p h3WelfareWellbeing /h3 pWe offer a range of WelfareWellbeing Initiatives as well as benefits including Productivity award, Health Insurance, Learning opportunities, flexible working hours, Employee Assistance Programme, Discounts Partnerships within the MSC group.
/p h3Our commitment /h3 pWe are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves.
Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
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📌 Customer Data & Identity Technical Senior Lead (Napoli)
🏢 Msc Cruises
📍 Napoli