About KeringKering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across couture and ready-to-wear, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, as well as Kering Eyewear. Inspired by their creative heritage, Kering Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture. This vision is expressed in our signature: Creativity is our Legacy. In 2025, Kering employed 44,000 people and generated revenue of €14.7 billion.We are currently seeking a Customer Service Specialist who will report to the Logistics Customer Service Manager as part of our dynamic team in Trecate.Your opportunityYou will form an integral part of the Logistic Customer Service within the Incident Management & Logistics Customer Service team.As part of Logistics Customer Service team you will be also working daily in touch with the Supply Chain and Customer Service of the Brands part of our Group (Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni) to provide support in fulfilling business needs and expectations.How you will contributeManage discrepancies detected by customers on our shipments through our internal mainframe systems and activate insurance practices against theft or tamperingCollect all the information needed to submit claims to the insurance brokers to be refunded and/or to logistic suppliers to be charged for the missing items.Manage the discrepancy reports of our Central Warehouse and the ones from all Regional Distribution Centers, Stores or Wholesale Customers, investigating about root causes generating mismatches, missing and damages affecting our products along the end-to-end flowsCommunicate and collaborate with internal departments and external partners in order to meet customer expectationsAdhere to precision, quality and timing standards to ensure the best quality serviceSupport other departments facilitating the collection of information in order to monitor business trends and opportunitiesWho you areA high school graduate, a university degree will be a plusFormer relevant experience in Customer Service, knowledgeable about logistics flows and shipmentsA professional with excellent written and spoken communication skills, who can communicate effectively with all levels of internal and external stakeholders A strong problem solver who is able to prioritize and meet deadlinesA proactive team player who is flexible, adaptable and reliableAn individual with excellent written and spoken communication skills, and can communicate effectively with all levels of internal and external stakeholdersExpert in using Microsoft Office, especially Excel. The working knowledge of AS400 or SAP would be a plusFluent in Italian and English, both written and spokenIf you belong to legally protected categories (L. 68/99) your application is more than welcomedWhy work with us?This is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth,



and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.What we offerCCNL Applied: National Collective Labour Agreement per gli Addetti alle Industrie Manifatturiere delle Pelli e Succedanei e Ombrelli e OmbrelloniIndicative starting compensation: 26000€Annual premio opportunity according to company internal agreementBenefits: in addition to those provided under the applicable National Collective Labor Agreement and by law, further benefits and initiatives may be offered in accordance with company policies (e.G. company canteen, ..)

📌 Customer Service Specialist (Novara)
🏢 Kering
📍 Novara