Introduction
Move the world with us AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us Become part of the international supply chain and move the world with us Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder
Overview
As Head of Operations Air Freight, you will lead the Air Import and Export teams, ensuring smooth, efficient, and on-time operational execution while continuously optimizing processes, services, and branch performance. You will drive customer satisfaction and business growth by strengthening existing relationships, developing new business opportunities, and acting as the primary operational contact for key accounts, including Life Sciences customers. Additionally, you will oversee team leadership, operational excellence, safety compliance, and cross-functional collaboration to ensure customer requirements are met and aligned with company policies and performance standards.
Responsibilities




- Lead and develop the Air Freight Import & Export department, ensuring efficient operations across all cargo verticals
- Ensure smooth, compliant, and on-time execution of air freight shipments, including transport coordination and export processing
- Recruit, coach, evaluate, and develop team members while providing day-to-day operational leadership
- Drive continuous improvement of processes, procedures, and operational documentation
- Manage airline relationships, negotiate rates, and oversee air freight procurement and pricing strategies
- Control shipment profitability, costs, accruals, receivables, and contribute to monthly financial closing activities
- Build and maintain strong relationships with customers, agents, airlines, and service providers, providing expert operational support
- Oversee customs clearance, dangerous goods handling, and compliance with all applicable regulations, including Gx

📌 Head of Operations Air Freight (Vignate)
🏢 AIT Worldwide Logistics
📍 Vignate