The Mission & Core Scope
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- The Mission: Supervise cross-functional daily warehouse floor operations (inbound receiving, inventory control, picking, packing, and outbound dispatch) during shifts, serving as the core operational bridge between local floor teams and international headquarters.
- The Scope: You will directly lead shift Team Leaders and operators across all floor departments, managing real-time labor reallocation, resolving operational bottlenecks, and ensuring strict compliance with the Italian National Collective Labor Agreement (CCNL Logistica, Trasporto Merci e Spedizione).
Crucial Expectations & Performance Targets
To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months:
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- Cross-Departmental Shift Throughput: Manage end-to-end shift execution to consistently hit corporate KPIs for receiving turnaround, picking rates,
packing efficiency, and on-time courier dispatch.
- Cross-Border Communication Bridge: Maintain real-time, accurate reporting and operational alignment between local Italian warehouse operations and centralized Chinese corporate teams.
- Process Standardization & SOP Enforcement: Ensure 100% adherence to global standard operating procedures (SOPs) on the floor, translating technical instructions and resolving tracking deviations in real time.
- Floor Leadership & Safety: Manage daily staff scheduling, shift handovers, and operator safety compliance, maintaining smooth labor relations and full adherence to Italian workplace health and safety laws (D.Lgs. 81/08).
Position Requirements
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- High-Velocity Logistics Competence: Proven operational experience supervising warehouse operations within a fast-paced e-commerce fulfillment center, 3PL hub, or retail distribution network.
- Mandarin Language Mastery:
📌 Warehouse Supervisor (Milano)
🏢 Jd.Com
📍 Milano