- Be responsible for spa treatment consultations and identification of possible contraindications. - Be responsible for performing beauty therapy treatments, massage and body therapy treatments and specialized treatments for the members and guests to the required standard and provide guests with home-care well-being program. - Be responsible for after care advice for the member of guest - Be responsible for achieving retail sales - Ensure that all treatment rooms and therapy back of house areas are maintained to high standards of cleanliness and hygiene - Ensure that all equipment is serviced as part of a preventative maintenance program - Carry out spa tours and spa consultations with guests and members, giving personalized advice and promote facilities, treatments and products - Assist during spa promotions and events - Assist with marketing and public relations - Have complete knowledge and understanding of all services and products offered - Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures - Perform prep work,
properly clean and restock room as required - Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available - Handle guests' questions and concerns professionally and courteously - Provide accurate, appropriate and immediate responses to all requests by guests - Possess the ability to work without direct supervision - Assist in all areas of spa operation as requested by management - Communicate to management any and all occurrences involving staff or guests in the spa that require attention - Ensure correct records are kept for member and guest visits, treatments and purchases - Ensure correct information is recorded for stock control in accordance with the Senior Therapist - Be responsible for treatment laundry stock inventory and security - Ensure that all potential and real hazards are reported immediately and rectified - Ensure that all
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